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211 Eastern Oklahoma serves as a connection hub to thousands of resources for people who need help and don’t know where to turn. This webpage is updated regularly to serve as a one-stop clearinghouse to announce new resources and services as the information becomes available to us. Our mission is to quickly connect those in need with the nearby services that can help. The updates on this webpage are also reflected in the information our call specialists give to Oklahomans who dial 2-1-1, and in our 211 Online Directory.
If you live in one of the counties below and need assistance with accessing a computer or completing applications, you can go to your local library for help. Libraries have been approved by FEMA to help Oklahomans upload documents needed for their FEMA application for disaster aid. You can apply for assistance or check the status of your application at your local library. Learn more >
The 16 eligible counties for library help are Canadian, Carter, Cherokee, Comanche, Cotton, Hughes, Jefferson, Le Flore, McIntosh, Oklahoma, Okmulgee, Osage, Pittsburg, Stephens, Tulsa and Wagoner.
The City’s Working in Neighborhoods (WIN) Department has received aid from HUD to be able to provide grants of up to $5,000 to assist homeowners with emergency plumbing repairs related to the recent cold snap.
To qualify, eligible homeowners who meet HUD’s income guidelines must complete an application and return it to the City of Tulsa/WIN for review and verification. .
Residents can also call (918) 576-5552 to request an application or to ask questions. Applications can be returned by:
In anticipation of some Tulsa water customers who could see higher utility bills due to water leaks on private lines, the City of Tulsa has a courtesy credit for qualifying water leak events. Though not all events qualify, some do. If approved, qualifying Tulsa water customers will receive a credit in future utility bills.
Tulsa water customers who receive, or expect to see, higher water bills as the result of a water leak can setup a payment arrangement plan until their credit request is reviewed and/or granted. Customers needing to setup payment plans can call 311 to speak to a Customer Care representative or use the automated phone system by calling (918) 596-9511 to arrange equal monthly installments for 30, 60 or 90 days.
Oklahoma Emergency Management (OEM) has created the below survey to help local authorities understand locations impacted by disaster. Please fill out the survey more than once if you have sustained damage to homes, businesses, or agriculture in the same location. This survey is not an application for assistance. Contact information will be used in order to inform the public of resources available as well as how to apply. Please note, this report is strictly for reporting damage or loss of personal property. Utility outages should still be reported to your local utility provider. Continue to use 911 for any emergency needs.
Oklahoma VOAD (Voluntary Organizations Active in Disaster) is collecting information on those impacted by the recent winter storm to assess the extent of damage throughout our community. Anyone who needs financial help with repair costs, shelter, legal help between renters and landlords or those having problems with their insurance claims are encouraged to fill out this form to apply for potential assistance.
Individuals and business owners who were financially impacted and sustained losses as a result of the winter weather that occurred between Feb. 9, 2021, and Feb. 20, 2021, can begin applying for assistance through FEMA (Federal Emergency Management Agency). Register for assistance online at www.DisasterAssistance.gov or by calling 1-800-621-3362 or 1-800-462-7585.
Oklahoma homeowners and renters in the 16 counties designated for individual assistance who sustained damage may now apply for disaster assistance with FEMA. The counties are Canadian, Carter, Cherokee, Comanche, Cotton, Hughes, Jefferson, Le Flore, McIntosh, Oklahoma, Okmulgee, Osage, Pittsburg, Stephens, Tulsa, and Wagoner.
Assistance can include grants for temporary housing and home repairs; low-cost loans to cover uninsured property losses; other programs to help individuals and business owners recover from the effects of the disaster. Oklahomans with uninsured losses should apply for FEMA Individual Assistance as soon as possible. Residents whose homes are insured should file their insurance claims prior to applying with FEMA. https://www.fema.gov/disaster/4587
If you have insurance and are applying for disaster assistance, you must also file a claim with your insurance company as soon as possible. By law, FEMA cannot duplicate benefits for losses covered by insurance. If insurance does not cover all your damage, you may be eligible for federal assistance.
In February 2021, the Cherokee Nation experienced a winter weather event that created several emergency issues. Many citizens were impacted by frozen or burst water pipes. Completing this assessment information allows Cherokee Nation staff to assess damage to citizen owned primary residence located in the 14-county reservation.
The U.S. Small Business Administration (SBA) is offering services and resources to those impacted by the winter storm. Low-interest disaster loans from the SBA are available to businesses, homeowners and renters.
SBA has established a Virtual Disaster Loan Outreach Center that is open Mondays – Fridays, 8 am to 8 pm EST. You can contact an SBA customer service representative via email at FOCWAssistance@sba.gov or by phone at 800-659-2955. SBA will answer specific questions about how a disaster loan may help each survivor recover from the disaster damage and will provide one-on-one assistance in completing applications for these loans. You can apply online at https://disasterloanassistance.sba.gov.
Winter Weather Disaster Declaration – Discussion and Benefits Review
Oklahoma Small Business Development Centers (OKSBDCs)
In response to the severe winter storms in Oklahoma, OKSBDCs are providing the following services to help small businesses impacted by the disaster (no charge for any services):
Disaster Assistance Loans
The U.S. SBA is offering low-interest disaster loans to non-farm businesses of all sizes, private nonprofits, homeowners and renters who suffered losses caused by severe winter storms that occurred February 8 through 20, 2021. Counties covered include Canadian, Carter, Cherokee, Comanche, Cotton, Hughes, Jefferson, Le Flore, McIntosh, Oklahoma, Okmulgee, Osage, Pittsburg, Stephens, Tulsa, Wagoner.
For Individuals and Families:
Legal aid is available for Oklahoma winter storm survivors. Find more information on the website: