Callers to Babyline/Planline speak with trained service specialists who are fluent in English and Spanish and knowledgeable about community services.
Callers are linked with the first available appointment for affordable family planning or prenatal health services at participating clinics, through Community HealthNet, Inc., a collaboration of the safety net providers in Tulsa (including Tulsa Health Department, University of Oklahoma, Women’s Clinic and Family Medicine Clinics, and Oklahoma State University, Department of Obstetric and Gynecology, Planned Parenthood of Arkansas and Eastern Oklahoma, Morton Comprehensive Health Services, Margaret Hudson Program, and Indian Health Care Resource Center) plus Xavier Clinic and some private physicians.
A significant amount of data is gathered when a woman calls Babyline or Planline for an appointment. This facilitates service provision at the clinics, and also serves as an invaluable database for the entire community.
Information about the woman is faxed to the clinic prior to her appointment, and reviewed by social workers and other professionals to determine what services an individual may need. Staff can make arrangements for transportation services if available.
With the caller’s permission, Babyline/Planline staff phone appointment reminders. The clinic communicates to Babyline/Planline missed and kept appointments, which allows staff to contact those who missed appointments for follow-up and rescheduling.
Babyline/Planline staff facilitate individuals’ receiving the entire spectrum of services available in the Tulsa community such as Healthy Start, Children First, SoonerCare, outreach workers from the Health Department, WIC, and many others.